Neese Heating & Air Conditioning, Inc. HVAC Reviews

Keith went above and beyond in checking the AC issues previously diagnosed by others. With his information, a decision to replace a reasonably new Lennox AC unit was made. He was phenomenal, and the installation crew was equally professional.

P.E. from Alpharetta, GA

Your service and sales people are very good.

A.T. from Woodstock, GA

I have been with Neese for 30 years.

S.D. from Powder Spgs, GA

It has been a pleasure dealing with everyone at your company.

D.S. from Roswell, GA

Neese Jones has been our HVAC service company for 22 years. Always dependable!

L.F. from Atlanta, GA

Keith and the Neese Jones team are simply the best! Once again, Keith went above and beyond to help us navigate the process of replacing our AC unit. He patiently answered all our questions, explained the different options available, and helped us determine the perfect unit for our home. Keith's expertise and honest advice are invaluable. And as always, the installation team was fantastic – professional, courteous, and efficient. They made the entire process smooth and stress-free. This is why we continue to be loyal Neese Jones customers and recommend them to everyone we know! Thanks again, Keith and team!

B.L. from Roswell, GA

Franciso did an amazing job. Keith represents Neese so well. His attention to detail really impressed me.

P.E. from Alpharetta, GA

Have always been pleased with your service.

R.M. from Woodstock, GA

Been a customer over 20 years. No reason to change.

J.R. from Alpharetta, GA

Neese provided everything as promised. The installation was efficient and quick. I have the utmost confidence in the quality and reliability of Neese and its products.

R.R. from Alpharetta, GA

Great experience!

S.M. from Roswell, GA

We were very impressed with your salesperson, Rick. He explained all our options very well and was attentive to our questions. The installation crew was very courteous, efficient, and professional. We appreciate you guys following up with us and we will definitely recommend your company to our friends.

B.W. from Atlanta, GA

Great team work. The whole crew did an awesome job.

M.C. from Powder Spgs, GA

All of the guys did a great job. Starting with Keith the salesman and each of the 3 installers.

E.T. from Alpharetta, GA

The whole process was handled in a timely and professional manner!

D.R. from Cumming, GA

Excellent experience. Very timely response and quality service.

M.H. from Alpharetta, GA

Excellent sales and superb maintenance personnel.

N.G. from Cumming, GA

Been with y'all 28 years! It's been great!

J.O. from Atlanta, GA

Great experience from beginning to end. Quick to get us on the schedule and resolve our problems. We have already recommended you to our neighbor and he said they had a great experience also.

B.E. from Alpharetta, GA

I continue to be very satisfied with your service.

S.D. from Alpharetta, GA

Very satisfied.

L.M. from Alpharetta, GA

Very responsive, dependable

S.S. from Alpharetta, GA

Very satisfied! Just need a bit more clarity with the maintenance agreement. Thank you!

W.M. from Atlanta, GA

Keith, Justin, and Spencer were all fabulous! Great experience from start to finish! Thank you.

N.B. from Alpharetta, GA

Was an excellent experience. From the first phone call to the installation of the new union, I received top-line experienced professional service!

R.D. from Alpharetta, GA

Cody is the man. Responsive, professional, and helpful. I like your products. The attic job could have been a bit more cleaned up after this latest installation.

R.H. from Cumming, GA

It’s so unusual these days to get GREAT all-around service and your team delivered! Thank you so much!

T.S. from Alpharetta, GA

Very pleased with your crew and the entire team!

K.K. from Duluth, GA

Anthony was fantastic. Well-spoken, professional, knowledgeable, and allowed us to make our decision with no pressure and polite guidance. True professional!

L.H. from Suwanee, GA

Hunter is very thorough.

R.D. from Suwanee, GA

I’m definitely a long-time and well-satisfied Neese customer!!! They go beyond the call of duty to provide excellent service.

P.O. from Cumming, GA

Great experience as always! Thank you!

B.B. from Atlanta, GA

This company is very receptive to customer needs. I have been most favorably impressed for years. They are always prompt, kind, and knowledgeable.

K.K. from Atlanta, GA

Good Communication!

J.P. from Buford, GA

Always helpful, on-time, and with no pressure from the salesperson. Thank you, Neese.

A.L. from Cumming, GA

Great job by sales person and installers. Efficient process from start to finish.

C.F. from Buford, GA

We have been customers since 1998. They are reliable, professional, personal, and knowledgeable.

J.P. from Suwanee, GA

Neese Heating & Air does a wonderful job, this is my second A/C unit replaced in the last three years. This is a Great company that you can rely on.

D.W. from Stone Mtn, GA

I chose Neese over my previous HVAC company when it came to buying a completely new AC and Heating system because, quite frankly, I felt like the recommendations by Neese were more competent and accurate for the scope of our project. Additionally, without seeing the other company's quote, they gave me a better price for a better-specified system. My salesperson, Hunter, was spot on with his recommendations and answered a bunch of questions I had before we agreed to purchase from Neese. The sales process was pressure-free and it was a pleasure to work with Hunter throughout the entire process. The system installation was handed by Kyle and he could not have done a better job. His communication with me and his workmanship were excellent. We purchased the Carrier Infinity top-of-the-line system and are extremely happy with the results.

T.J. from Alpharetta, GA

Keith is awesome! Very thorough in assessing my needs, went above and beyond to Identify a solution that could work with my budget, immediately responded whenever I had a question, and was just a really great guy. He absolutely made the sale happen! Both people I spoke with in the office were really nice and very patient in explaining things.

A.H. from Atlanta, GA

Great company. I enjoy working with you.

C.G. from Atlanta, GA

Great looking clean install, accommodated poly-lift pad leveler contractor, cleaned up the old downspout installed from the house, leveled all three units, even though one was existing.

R.W. from Suwanee, GA

Great service all around!

D.F. from Alpharetta, GA

Excellent service. Thank you for the gift!

A.G. from Cumming, GA

We had one service call. Clayton was our tech and he was fantastic. Very helpful and informative and led us to come back. From the start of the buying a new unit process everyone treated us great. Rick was awesome in giving us the information needed. Didn’t feel pressured or like we were getting sold. Just trying to find us the best solution.

J.C. from Marietta, GA

All good. Very professional, and very knowledgeable.

A.T. from Woodstock, GA

Great!

B.T. from Woodstock, GA

This is a family-owned business that always exceeds expectations.

D.A. from Cumming, GA

Neese-Jones's staff and technicians have always been impressively top-notch, friendly, and professional in every way. Prior to being referred to Neese-Jones, it had been a constant struggle! Now we’ve been a customer of this wonderful company for almost 18 years. You know, every time I just think of Neese-Jones I simply feel good!

A.S. from Roswell, GA

The overall experience with the salesman and installers was TOP-SHELF! They were on time, they were neat, they covered all the carpets and there was not a single thing to clean up after they left.

R.F. from Alpharetta, GA

I have worked with Neese for over 20 years. They have always been an excellent company to do business with.

C.C. from Duluth, GA

Great job by the entire Neese team! I'm a repeat customer 4X for new systems and their maintenance crew takes care of 3 houses for me.

N.N. from Blue Ridge, GA

Cooperative, reliable, honest, efficient, and a great job of cleaning up.

T.H. from Atlanta, GA

Rick at Neese was quick to respond to my inquiry and gained my confidence with thorough information but no hard sell. The install team was professional, and efficient and I could not be more pleased. I highly recommend Neese for your HVAC needs!

C.C. from Duluth, GA

The sales person Rick was extremely knowledgeable and took the time to sit with me to explain the new heating and air system I needed for my home. The installation only took a day and the new system works wonderfully.

G.B. from Roswell, GA

Excellent business transaction. In every way! Great job!

M.H. from Atlanta, GA

Everyone we had contact with was helpful, knowledgeable, courteous, and efficient. Someone from the company communicated with us at each step of the process which we really appreciated. We have already referred Neese to our friends and relatives. Thank you!

D.P. from Roswell, GA

We were very pleased with our experience! We loved our thank-you gift too!

M.K. from Roswell, GA

Everyone I worked with was wonderful. Amazing experience. Thanks!!!!!

S.B. from Marietta, GA

We were very impressed with the installation team explaining the warranty information and how to share that with new owners.

W.G. from Alpharetta, GA

I have been a customer for almost 30 years and have always had a positive experience from the initial phone call to request service to the service itself. I can’t find enough positive words to say about your company and always recommend you to others! Thank you for your excellent customer service!!

K.T. from Cumming, GA

Thanks for the great experience in replacing my HVAC units. Rick H. is awesome.

R.P. from Alpharetta, GA

Salesman Rick was excellent, very professional, knowledgeable, and friendly, before, during, and after the installation.

S.M. from Roswell, GA

Great company! Service is always fast and efficient.

C.B. from Alpharetta, GA

Please let this confirm my very highest compliments for Neese-Jones Heating & Air Conditioning. While I required a new HVAC system in the middle of the very hot early days (08-10-2023) of early August, my home was also recovering from a busted water pipe. On the day of my system replacement, a full crew of contractors filled my home demolishing and rebuilding the damaged areas. Kyle and Rodrigo from Neese-Jones arrived right on time and set about removing and replacing my worn-out HVAC system and did so in a most professional and timely manner. Equally important there was never a conflict between the HVAC installation and the other work taking place in my home. Today, my home is now cool and comfortable, and I am sure it will be warm and toasty this winter. Thank you, Neese-Jones for your accurate diagnosis, recommended system replacement, and for having men like Kyle and Rodrigo on your Team to exceed homeowner expectations!

J.S. from Peachtree Cor, GA

Have never received such professional and thorough service. It was a pleasure having you in our home and we will continue to use your service in the future. We were especially impressed with Rick and the honest direction he gave to us.

R.R. from Cumming, GA

Good experience!

M.L. from Duluth, GA

Rick was good to work with on the sales side and Kyle was great on the installation. It's hard to find honest and knowledgeable people in the HVAC business these days. I felt the Neese team was straight-shooting and knowledgeable.

J.R. from Brookhaven, GA

Great experience--nice people, timely, and great qualities! Thank you.

H.B. from Dahlonega, GA

Great experience starting with Rick's initial sales proposal for replacing my aging upstairs HVAC system. The Price was competitive and the installation by Kyle and Rodrigo was professional and on time.

A.C. from Roswell, GA

Everything was perfect and smooth!

S.L. from Alpharetta, GA

Cody was an awesome salesperson and continues to be very helpful in the follow-up since my purchase.

R.O. from Atlanta, GA

Exceptional service from the first call to the office up to the completion of the project all within 24 hours as promised. The friendly receptionist/dispatcher, Joey (HVACR tech), Jordan (sales), and Kevin and Orlando (HVACR installers) were outstanding. Professional, courteous, prompt, skillful service with a smile. We highly recommend Neese-5 star service. They are an asset to our community. Thank you for getting us cool again!

M.H. from Cumming, GA

I have been pleased with all the people I have interacted with so far including the phone representative (Crystal?), salesman (Cody), installers (Jeremy and Jesus), and maintenance (Zach). Many thanks for the gift!

A.D. from Alpharetta, GA

Excellent price and service.

L.P. from Cumming, GA

Good work. Good company.

J.K. from Cumming, GA

Everyone on the team from the initial diagnosis to the installation team performed phenomenally. Great price and product. Highly recommended.

A.K. from Cumming, GA

Everyone we dealt with from Cody to Jeremy to other techs was professional and knowledgeable.

T.W. from Sugar Hill, GA

Jordon was my salesperson!!!! He is a wonderful caring person, he guided me every step of the way. He is truly a professional HVAC person in every possible way. Thank You!

D.W. from Stone Mtn, GA

Everything went perfectly, definitely will use again.

M.H. from Powder Springs, GA

Installation crew very knowledgeable and determined to install a complete system. Left area clean and made sure all areas were protected

R.V. from Atlanta, GA

Thank you for your awesome service.

K.L. from Cumming, GA

I was very impressed with Logan and Doug - out installers. Honestly, every person I had contact with during the process of purchasing a new AC unit were extremely knowledgeable and helpful. Many thanks for getting us back up and running as soon as possible.

M.B. from Cumming, GA

We are extremely happy with Neese Heating and Air. We have been a customer for almost 20 years because they always take care of us and our needs. Wonderful people, exceptional service and fair pricing, can't ask for better than that!

C.B. from Kennesaw, GA

Buying a new AC unit was hassle free from beginning to end. I loved the longevity of employee stability, and locally owned. Even my installation person grew up here. They felt like a family. Keep rewarding your employees; they made the difference for me. Also the reviews online, and the fair price were reasons I chose Neese. All straight talk from beginning to end. Fantastic service! Tumbler and cookies??! WOW!

J.B. from Roswell, GA

Excellent in every respect.

L.B. from Canton, GA

Great dealing with everyone. Nice, timely, knowledgeable, and professional. Awesome experience!

S.M. from Suwanee, GA

Anthony did a great job explaining the type of A/C unit that would best fit our needs. We already knew we needed a new A/C and preferred Carrier, so this worked out great for all of us! I also read great reviews of your company on Focus on Forsyth on Facebook, as well as Nextdoor. I will be happy to recommend your company to friends and neighbors, as well as these websites.

L.S. from Cumming, GA

Great service!

J.T. from Cumming, GA

Used Neese many times and have never been disappointed!

M.L. from Cumming, GA

Impeccable service every time!

B.M. from Alpharetta, GA

The tech, Junior, did a fantastic job

M.B. from Atlanta, GA

My wife was very impressed with the install team and their professionalism. Cody the the sales rep was awesome and to the point. Very refreshing compared to the last company we dealt with.

J.R. from Decatur, GA

Our family is very happy with the new HVAC units. The whole process was smooth. Thanks to Mark Mason for the referral advice, Cody for the sales quotes/options, and Kyle & crew for a clean and thorough installation.

D.T. from Alpharetta, GA

Excellent service and knowledge about products.

K.L. from Alpharetta, GA

Great customer service.

D.M. from Canton, GA

Really happy all around. Called one day and had a new unit the next. Can't ask for better than that!

L.M. from Alpharetta, GA

We have been customers of Neese for 229 years. Wouldn't use any other company.

D.S. from Duluth, GA

Jordan is an AWESOME guy who has always been available to help me!

M.C. from Cumming, GA

Everyone has been especially nice and helpful. Fast to respond and set up appointments and feels like everyone was being honest with me about their recommendations.

K.Z. from Atlanta, GA